Toll Free: 800-685-5267 (Between 9 a.m. and 5 p.m. EST.)
Customer Service Page
UPS Shipping: At this time, we trust all our shipments to UPS. Every shipment includes $100 of insurance provided by UPS. If the value of the order exceeds $100, additional insurance will be purchased, at the customer's expense, unless otherwise requested.
Refund, Returns and Cancellation Policies:
Discrepancies: All invoice and non-warranty discrepancies must be identified within ten (10) days of receipt and communicated to Customer Service at 800-685-5267.
Returns: To return all or part of your purchase, you must first request a Returned Merchandise Authorization (RMA) number by calling Customer Service at 800-685-5267. NO MERCHANDISE can be returned without an RMA. Genesis Lamp is not responsible for any items returned without an RMA. Restocking Fees: A 20% restocking fee applies to all authorized and unauthorized returns except those resulting from an error by Genesis Lamp. Damaged Merchandise: When your package is delivered, please inspect it thoroughly before signing the driver's release. Signing the release means you accept the goods in their current condition. If there are signs of obvious or potential damage, do not sign the release. Instead, call Customer Service at 800-685-5267 to discuss the situation and determine the appropriate course of action. Please note that all damage claims are processed by UPS, not Genesis Lamp.